Click on the + below to get answers to vendors’ Frequently Asked Questions.
Certain categories such as jewelry, skincare & candles tend to fill up very quickly.
Acceptances generally start going out 60 to 120 days before each market. To find out where we are in the process of accepting vendors for a particular market — please check our application status page.
Given the high volume of applications we receive, we do not respond to every individual application, and we only contact approved vendors.
If you skip questions in the application (especially regarding where/how your products are made) or do not include enough info for us to evaluate if you’re a fit for the market — we will be unable to process your application. If you apply within 60 days of a market — you should hear back from us within a week if you’re accepted. But again, we only contact approved vendors.
We only guarantee spaces once payment is received. Even for “accepted” vendors, we do not hold spaces without payment.
(i.e. if you don’t pay within 72 hours after we accept you to a market, we may offer the space to another qualified vendor.)
Vendors are only charged after they have been accepted to a market.
Even for “approved’ vendors, spaces are not guaranteed until payment is received.
We do not hold spaces without payment.
(i.e. if you don’t pay within 72 hours after we accept you to the market, we may offer the space to another qualified vendor).
We accept payments from our websites via direct links that we email to you. Once a vendor is approved we will email you a link to a secure payment page that exists only on our website(s).
For most markets, you can typically reserve a space with a non-refundable deposit of $100 if the market is more than 60 days out. Full payment is then due 60 days before each market unless otherwise specified. For status updates, check here.
All deposits are non-refundable.
We view deposits as a “firm commitment” to participate in a given market.
* Deposits are time consuming for us to administer, which is why many market producers do not offer them.
* We offer deposits so our vendors can plan ahead, budget & manage cash flow.
* Full payment (including 2nd payment) is required at least 60 days before each market.
If we have to follow-up with a vendor regarding late payment, they both risk forfeiting their space, and we may elect not to offer them the Deposit option in the future.
All payments are non-refundable and your space is not assignable.
If there is a cancellation: (1) By INV: If a cancellation of the Event by INV is necessary due to unforeseen circumstances, acts of a third party, or other circumstances which (in INV’s sole judgment) may compromise the safety of Event participants, then the Event will not be rescheduled and there will be no refunds to Vendor. (2) By Vendor: If Vendor cancels its participation at least 30 days prior to the Event, then INV will seek to find an appropriate replacement vendor – if a replacement vendor is found INV will refund 50% of the full fee paid or due. All deposits are non refundable. INV cannot offer full refunds, due to the administrative work associated with preparation of the event. See full terms & conditions here.
We’ve been producing pop-up shopping events in the greater Chicago areas for 20 years, since 2004. In addition, both of our principal owners have been doing digital marketing in support of locally owned, small businesses for over 20 years.
Read more about the market producers here.
We operate curated “Artisan” markets (i.e. a worker in a skilled trade, especially one that involves making things by hand).
We are looking for brands that fit our “Artisan Market” theme. From time to time, we may accept a very limited number of non-artisan “sponsors” at each market to allow us keep our fees lower for local artisans.
We do not accept independent consulting companies, buy-sell boutiques, or mass produced products.
What are your tent requirements?
- 10′ x 10′ Commercial-Grade White Tent
- Minimum of 160 lbs. (40 lbs. per leg) of weights
- Must have 4 solid tent walls available for use if it rains.
- Canopy must be attached to weights and secured to frame.
- Read this tent & weights primer on buying and installing commercial grade tents & required weights.
* Load-in Times: Saturday 7:00 AM – 9:00 AM (1st day of 2-day market)
* Market Location: 2135 CityGate Lane, Naperville, IL (just N. of I-88 via Rt. 59) or locally from the north via Ferry Rd. entrance.
* Market Hours: Sat & Sun, 10:00 AM – 4:00 PM both days
Late opening & early closure is not permitted.
In the weeks leading up to the market, we email vendors more specific information regarding the upcoming market, including parking, load-in locations, paid porter services, etc.
A few days before the market (typically no later than Thursday evening), we email vendor participants a Market Plan with their space assignment.
If you have any special requests, please let us know ASAP. We do our best to accommodate special requests; however, we do not guarantee any specific space locations at any of our markets.
* Vendor Load-in & Parking:
After you load-in from 1 of 3 temporary vendor load-in areas, please proceed to long-term vendor Parking Garage (see attached) located South of the Market.
* Porter Service
For our Naperville market, if you need an extra hand getting your tent & product to your space, we will be offering porter services for $20 for up to 15 minutes of unloading time. This MUST be ordered in advance, so we can staff appropriately – no later than 1 week before the market.
Porter Service – Naperville:
This is a “dolly in” market. if you are not ordering our paid Porter Service, we recommend you bring your own Dolly or Hand Truck, as ours are typically in use by our Porters.
At this market, most spaces are within 100-300 feet of our short-term load-in zones.
If you need an extra hand getting your tent & product to your space, we offer paid porter services for $20 for up to 15 minutes of unloading time.
Porter services MUST be ordered in advance, so we can staff appropriately – no later than 1 week before the market.
No, we do not rent tents & weights.
It is typically more cost-effective for Vendors to buy and re-use their own tent and weights.
No. Since Naperville is a 2-day market, we do not permit vendors to open for 1 day only.
Vendors must vend both days from 10am-4pm on Sat & Sun.
Late openings and early closures are not permitted.